When can I expect to receive my Check Resource order? Our goal is to have your order processed and shipped within 7 business days of receipt of complete information, unless otherwise disclosed. In order to achieve this we will need a copy of a voided check and / or deposit ticket.
Can I have my business logo design on my checks? Yes, simply mail or email us your legally owned business logo and we will be happy to include this on your check. Logos sent via email will have a one time charge of $35.00. If we receive a paper copy of your logo, we will have to scan it and clean it up. A one time charge of $55.00 will be added to your order if we do this. Clarity of all logos may not be of the highest quality. Please keep in mind, our printers are meant to print the checks not high quality graphic logos. Remember all logos must be legally owned by your company and will be printed in black and white.
How many lines are on my imprint and how should I align my imprint? You have up to five (5) lines to work with but we sometimes have to adjust and use only four (4) depending on font size. We also recommend center alignment so your imprint shows through better in a dual windowed envelope. If your imprint is justified other than centered, your information may get cut off through the envelopes window view.
Can I get samples of your business check styles and colors? Yes. Email, fax or just simply call us and we will be happy to send you samples of our stock free of charge.
Why are the envelopes you sell on the website better for my laser checks than other dual windowed envelopes? We highly recommend the envelopes we sell on the website mainly for security reasons. You can purchase dual windowed envelopes at most office supply stores but the windows tend to be larger than they need to be for laser checks. Therefore some confidential information may peer though. This information usually includes anything that is on the memo line.
Can you take orders by phone or fax? Yes. Though we have designed the website to be user friendly, some of our customers prefer talking to a real person. Our direct number is (805) 512-3789 and our fax number is (888) 615-3324. We look forward to talking with you!
Do I need to fax or mail a voided check? Yes. All first time customers and even existing customers with a new banking account will need to send us a voided check and / or deposit ticket. We require this to ensure that your checks are printed with all the correct bank account numbers. You may send us a copy via email, fax or mail.
What if my checking account is new and I don't have a check to void? All accounts are started with an unpersonalized checkbook. These have your bank account information on them. They won't have your personalized imprint information. These are acceptable. In the event you do not have these you can request that your bank issue a counter check. These are manually created right at your bank.
Do I need to fax or mail a sample for a deposit ticket order? Yes. We take the same steps in the deposit tickets that we do with the checks. This is extremely important in order to verify bank account number information and improve security. What is a voided check / voided deposit ticket?.
What security features do you offer on your checks? All of our checks include Microprint Endorsement lines and Original Document Security Screen.
How do I know what is my bank routing and account information? We have made this process simple for you. All you need to do is type in the information at the bottom of your check into our form. It's that simple! This, together with a voided check and / or deposit ticket insures accuracy.
How do I determine if I need reverse numbering for my checks? Reverse sorting is extremely helpful depending on the printer you have. To determine if you need reverse sorting, make a test print. Mark a blank piece of paper with an X, then put the sheet into your printer's paper supply with the X facing up. Print anything you like to this sheet. If your test print appears on the unmarked side of the sheet, you need reverse numbered checks. If the X appears on the printed side of your test sheet then you do not need reverse numbered checks.
What methods of payments are available? For your convenience we accept Visa, MasterCard, American Express, Discover, money orders and cashier's checks.
Can I call for help with my order? Absolutely. We are here to serve you and make this a pleasurable experience. Call us at (805) 512-3789.
What is your return policy? It's simple....Your satisfaction guaranteed! In the event that the customer has completely filled out the order form, provided us with the voided check and / or deposit ticket; and the error was on Check Resource's behalf, we will promptly replace your order or refund your money.
- When returning products, we strongly recommend using a carrier that can track packages. You also assume responsibility for insuring the returned item. In the event the return is due to a Check Resource error, we encourage the customer to include a receipt of shipping for reimbursement.
- Shipping Charges are refunded if the error is Check Resource's.
- All returnable items are subject to a 25% restocking fee.
- All exchanges and returns require a Return Authorization (RA) number. Exchanges and credits cannot be processed without one. Call us at (805) 512-3789 to obtain a RA number.
- An RA must be requested within 10 days of the original purchase date. Thereafter, all sales are final.
- The returned package must be postmarked within 10 business days of the RA issue date.
- Merchandise must be returned in resalable condition.
When should I think about a reorder? We recommend that you reorder when you have about one month worth of checks / deposit tickets left. We strive to turn our orders around within 3 business days, but it is always wise to allow extra time.
